BE999 Support easy way to file a complaint

Help with complaints, questions and account issues from the Dhaka team working with bKash, Nagad and Rocket

BE999 Contact 4 Steps to File a Complaint

The process here is simple

1. Gather the information

Write down user ID, time, and a short note about the incident; screenshots, if available, make it easier
2. Send the complaint

Send a message in the support channel; describe the issue in one line for the team to quickly understand
3. You will receive a

Usually the confirmation arrives within 15 minutes; in urgent cases, a response may come earlier
4. Follow the solution

The team checks and step by step tells you what to do; login, app and payment issues are looked at separately

BE999 Help Center for Complaints

Direct support channel

Based on Dhaka time, the team quickly checks messages; separate tickets open for issues with bKash, Nagad, Rocket and login

Response time

Generally, the first reply arrives within 1 hour for ordinary complaints; for complex cases, updates within 24 hours

Everything from mobile

Many users contact from small screens; app, APK and account questions go to one place

Contact information and real information

6.4M+ active users

With such a large user base, tickets are sorted quickly, so complaint types are viewed separately

4.9/5 average rating

This score appears in 6,906 reviews; people find the support team helpful

99.2% uptime

When the site is open, submitting complaints is easier; that's a big advantage for Dhaka users

External complaint channels

If the issue isn't resolved, you can seek an independent mediator organization

First write to BE999 Support, and if still not resolved, gather the complaint documents, time and copies of messages to facilitate external review

Help pages

BE999 Login Guide

What to do if you forget your password is also here

BE999 App Download

If the APK needs to be downloaded again, steps to

Privacy Policy

Learn how data and account information are stored

3 common questions about complaints

How long does it take to submit a

If the information is correct, it can be sent within 2 minutes with the user ID and a short description

Is support available outside Dhaka?

Yes, support runs across Bangladesh; users of bKash, Nagad, Rocket all get help

Where do I start if I have an account issue?

First view BE999 Login page; if still issues, send screenshots to support

Write to BE999 Support team now

Send complaints, account and help questions at once; the Dhaka-based team will quickly follow up

Download APK